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tpplay collects only the information needed to run your account, process your Nagad or Rocket wallet transactions, and keep your session secure. This policy explains what we collect, why we hold it, and the choices available to you — with access and eligibility always subject to your local law and the regions we serve.
When you open an account with tpplay, we collect the details you submit during registration — your name, contact information and the wallet identifier you use for Nagad or Rocket deposits and withdrawals. We also record session activity: login timestamps, device type, browser version and the pages you navigate within the platform. This activity log lets us detect unusual access patterns and keep your account in its correct state. Payment records — including transaction reference numbers from Nagad and Rocket — are retained for reconciliation and dispute resolution. We do not store full mobile wallet credentials on our servers; wallet authentication happens through your provider's own interface. Cookie data is used to maintain your login session and remember your display preferences. Analytical data, stripped of direct identifiers, helps us understand how the account dashboard and payment flow perform across different Android and iOS devices. We do not sell your personal data to third parties. Where we share data with service partners — for example, payment processors or fraud-screening tools — those partners are contractually bound to use it only for the stated purpose. Your use of this platform and the applicability of this policy depend on your local law and the eligible regions we operate in.
This policy applies to all activity that passes through tpplay's own platform — account creation, wallet management, game session data and support communications. It does not extend to third-party sites or services linked from our pages, whose own privacy terms govern independently. Understanding the boundary between what we control and what we do not is important before you share any information.
All data you enter during login, registration and account updates falls within this policy. This includes the email address, phone number and wallet identifiers you associate with your tpplay account. We are responsible for how that information is stored and used.
Deposit and withdrawal records processed through Nagad and Rocket are covered here. We retain reference numbers and amounts for reconciliation. We do not hold your wallet PIN or authentication credentials — those remain with your payment provider.
Pages you browse, game categories you open and session cookies set by tpplay fall inside this policy. These help us maintain your preferences and measure how the platform performs on mobile devices running Android or iOS browsers.
External links, payment provider interfaces and studio game clients operate under their own privacy terms. Once you leave tpplay's environment — for instance, when completing a Nagad authentication step in a separate app — this policy no longer applies to that interaction.
You have several straightforward options when it comes to the personal data tpplay holds for your account. Reviewing your stored information is the natural starting point: the account dashboard shows your registered contact details, linked wallet identifiers and recent transaction references. If any detail is incorrect — for example, the mobile number linked to your Nagad or Rocket payments — you can submit a correction through the account settings page, and our support team will confirm the update once identity is verified. Raising a question about how a specific piece of data was collected or used is handled through our published contact channels, not through an automated form. If you choose to close your account, we will explain the retention period that applies to transaction records under applicable rules. We aim to respond to data-related requests within the timeframe shown in our support channel. Eligibility for certain rights depends on your local law and the regions we serve, so we recommend checking the relevant section in your account for the most current statement.
Open the account dashboard to see your registered name, contact details and payment wallet identifiers. Transaction reference numbers from Nagad and Rocket appear in the payment history tab — check these first before raising a query.
If a name, phone number or linked wallet identifier is wrong, navigate to account settings and submit the correction. Our team verifies the change and confirms it through your registered contact before updating the record.
Questions about why a specific piece of data was collected, or how long it is retained, go to our support team through the contact routes listed in the Support section of this page. We document each request and respond in order.
If you decide to close your account, contact support to start the process. We will explain which records must be retained for reconciliation purposes and the period that applies, so you know what happens to your data after closure.
Any question about this privacy policy — from a data correction request to a question about how your Nagad or Rocket transaction records are stored — should go through the channels listed here. We handle policy-related contacts in the same queue as account support, and we document each request so you can follow up if needed. Access to support depends on your local law and the eligible regions we cover.
Open the chat widget from any page inside your logged-in account. Describe your privacy question and our team will direct it to the correct handler. Chat history is saved to your session record.
Send your data request or policy question to the support email address shown in your account profile page. Include your registered mobile number and the nature of the request so we can locate your record without delay.
The help section inside your account lists common data and privacy questions with step-by-step instructions. For issues not covered there — such as a dispute about a retained Rocket payment record — escalate through chat or email.
Our approach to data handling is shaped around the account flows Bangladesh users actually use — mobile login, wallet-linked deposits through Nagad and Rocket, and support contacts made from a phone browser. Each of these touch points is covered by a defined handling rule, not a general statement.
We use session cookies to keep you logged in and preference cookies to remember your display settings. No third-party advertising cookies are placed without your awareness. You can clear cookies through your mobile browser settings at any time, though this will end your active session.
Login credentials are stored in hashed form — we cannot retrieve your password in plain text. If you suspect unauthorised access, use the password reset route in the login screen immediately and contact support through the live chat channel to flag the session.
Transaction records, including Nagad and Rocket payment references, are retained for the period required by applicable rules. Account profile data is held while your account remains active. After a confirmed closure, non-transactional data is removed according to the schedule stated in your closure confirmation.
When this policy changes in a way that affects your rights or how your data is used, we publish the updated version and note the revision date at the top of this page. Continued use of your account after a policy update constitutes acknowledgement of the new version. You can request a copy of the previous version through support.
These questions cover the situations our account holders ask about most when reading this policy. If your question is not answered here, the support routes in the Contact section above are the right next step.
We collect your name, contact details and the wallet identifier you link for Nagad or Rocket transactions. We also record login timestamps and device type to detect unusual session activity. We do not collect payment credentials — wallet authentication stays within your provider's own interface.
Yes. Your account dashboard shows registered contact details, linked wallet identifiers and payment history including Nagad and Rocket reference numbers. For a fuller picture of stored records beyond what the dashboard shows, submit a request through live chat or the support email address in your account profile.
Go to account settings, locate the contact or payment details section, and submit the corrected information. Our team verifies the change through your registered contact before updating it. If you cannot access settings, contact support via live chat and they will guide you through the verification step.
We share data only with service partners who need it to operate the platform — for example, payment processors handling Nagad and Rocket transactions or fraud-screening tools. Each partner is contractually limited to using the data for that stated purpose only. We do not sell your personal information.
Transaction records, including payment references from Nagad and Rocket, are retained for the period required under applicable rules. The exact schedule is stated in your account closure confirmation. Non-transactional profile data is removed after the retention period ends. Contact support for a written explanation before you close.
We publish the updated policy and note the revision date at the top of this page. If the change affects how your data is used in a material way, we notify you through your registered contact. Continued use of your account after the update is posted counts as acknowledgement of the revised terms.