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These Terms & Conditions set out the rules that apply every time you access tpplay — from opening an account and moving funds through Nagad or Rocket, to browsing the lobby and contacting support. Access and eligibility depend on your local law and the regions where this service is available.
When you create an account on tpplay, you enter into an agreement governed by these Terms & Conditions. Every session — whether you are reviewing your transaction history, moving funds through Nagad, making a Rocket transfer, or opening a game in the lobby — falls under this policy. These terms exist to make the rules of service clear before you act, not after. We update these Terms & Conditions when the service changes. The version shown on this page is the current one. If material changes are made, we will note that at the top of this page with a revision marker. Continuing to use the account after a revision means you have accepted the updated terms. Access to tpplay is conditional on eligibility in your region. Availability depends entirely on the laws that apply where you are located. We do not make representations about lawfulness in any specific jurisdiction — that determination is yours to make before you proceed. If your region does not permit access to services of this kind, these terms do not grant you any additional right to use the platform. Your account is personal. You may not share login credentials, allow another person to operate your account, or create multiple accounts. Actions taken through your account are treated as your own.
Deposits and withdrawals processed through Nagad are recorded in your account wallet. Each transaction entry shows the amount, direction and timestamp. Review your wallet history to verify any Nagad movement before raising a dispute.
Rocket payment entries appear in the same transaction log as other wallet activity. If a Rocket transfer does not reflect within the window shown at checkout, open a support ticket and reference the transaction reference number.
bKash deposit records are visible in your signed-in account area under transaction history. These records are the reference point for any account query — keep the bKash reference number from your mobile wallet until the deposit is confirmed.
We mark the page when terms change. Check this page if you receive an account notification about a policy update. The date of the current version is shown at the top of this document, and your continued use constitutes acceptance.
Not every part of your interaction with tpplay is governed by the same rules. These Terms & Conditions draw a clear boundary between what they cover and what sits outside their scope — so you know exactly which document to check when a question comes up.
Creating an account, logging in, managing your profile and closing your account are all covered. These terms set the conditions under which access is granted, suspended or revoked — including what constitutes a breach that may trigger account review.
Deposits, withdrawals and internal wallet transfers — whether processed through Nagad, Rocket, bKash or bank transfer — fall within scope. The transaction records visible in your signed-in area are the authoritative reference for any payment query.
Content displayed in the lobby, including games from PG Soft, JDB, Habanero, Pragmatic Play, Spadegaming and Microgaming, is subject to individual game rules and provider terms alongside this policy. These Terms & Conditions govern your right to access that content, not the game mechanics themselves.
Mobile wallet providers such as Nagad, Rocket and bKash operate under their own terms independent of tpplay. Bank networks, device manufacturers and mobile carriers are outside this policy's scope. If an issue originates with a third-party service, their own support and terms apply.
These Terms & Conditions are not only obligations — they also describe what you are entitled to do with your account. You have the right to review the transaction records in your wallet at any time after logging in. If a record looks incorrect, you can raise a correction request through the support route described in the support section below. Account details such as your contact information can be updated directly in your profile settings; follow the fields and verification steps shown there rather than contacting support for routine changes. If you believe a term has been applied incorrectly to your account, you can submit a formal question through the same support channel. Keep a note of the reference number you receive — it links your query to the relevant account event. For questions about how your data is handled under this policy, the trust section on this page covers the key points, and you can contact us directly for a more detailed response. Closing your account is also your choice; the steps to do that are in your account settings under the relevant menu.
Log in and open the transaction history section of your wallet. Every Nagad, Rocket and bKash movement is listed there with timestamps and reference numbers. This is the starting point for any payment query.
Go to your profile settings to update contact information, notification preferences or linked wallet details. Follow the verification steps shown on each field — some changes require a confirmation step for security.
If you disagree with how a term has been applied to your account, open a support ticket and describe the specific account event. Include the transaction reference or date so the team can locate the relevant record quickly.
Account closure can be initiated from your account settings. Once submitted, the request follows the process described in those settings. Outstanding wallet balances should be withdrawn before requesting closure.
If these Terms & Conditions raise a question you cannot resolve by reading this page, there are direct routes to get a response. Use the channel that matches the nature of your query — transactional issues are faster to resolve with a reference number ready.
Open the chat widget from any page while logged in to reach the support team directly. For policy questions, describe the specific term or account event you are asking about.
Send your query to the support address listed in your account contact page. Include your account identifier and any relevant transaction reference so the team can locate your records without a follow-up request.
The help centre linked from your account menu covers common policy questions including account suspension, wallet limits and identity verification steps. Check there first — many queries are answered without needing to contact the team.
We handle account data according to the practices described here and in our Privacy Policy. Your transaction records — including Nagad, Rocket and bKash entries — are stored in your account wallet and accessible to you after login. We do not share individual transaction records with third parties except where required to process the transaction or comply with a legal obligation.
Your account is protected by the login credentials you set. We recommend using a unique password not shared with other services. Suspicious login activity can be reported through the support channel; the team can review access logs tied to your account.
We use session cookies to keep you logged in and to remember your lobby position. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how account features work on your device.
Account and transaction records are retained for the period required by the applicable rules in the regions where we operate. After account closure, certain records may be held for a further period to meet legal and financial record-keeping obligations.
If you want to ask about a specific change to these Terms & Conditions or request clarification about how a term applies to your account, contact us through the email or chat routes listed in the support section. Reference this page and the term you are asking about.
These are the questions we hear most often about how these Terms & Conditions work in practice. If your question is not here, the support routes above will get you a direct answer.
Access and eligibility depend on the laws that apply in your location. These terms govern your use of the account if you are in an eligible region. Whether accessing this service is lawful where you are is your responsibility to confirm under your local law before using the account.
We mark this page with a revision indicator when material changes are made. If an update affects your account directly, you may also receive a notification in your account. Continuing to use the account after a revision means you accept the updated version.
Your transaction history in the signed-in wallet area is the reference point. Open the relevant entry, note the transaction reference number, and include it in your support ticket. The team uses that reference to locate the payment record and investigate from there.
No. Your account is personal, and these Terms & Conditions prohibit sharing login credentials or allowing another person to operate your account. Actions taken through your account are treated as your own regardless of who performed them.
Account closure is initiated from your account settings under the relevant option there. Before submitting a closure request, withdraw any remaining wallet balance through Nagad, Rocket or your preferred method — the steps and fields are shown in the settings page.
Open a support ticket through live chat or email and describe the specific account event and the term you believe was applied incorrectly. Include the date and any transaction reference. The team will review the account record and respond to your query directly.